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General terms and conditions

1 - INFORMATIONS

These general sales terms and conditions govern the contract relations between the company "L'Atelier Perceval" and the Client defined as being the user of the www.perceval-knives.us. These General Terms and Conditions are themselves governed by French law. The competent Courts are those in the area of the L'Atelier Perceval headquarters.

2- FORMATION OF THE SALES AGREEMENT

Orders placed via the website www.perceval-knives.us commit the client as soon as our customer service department receives the order and the related payment. For payments by check or bank transfer, orders placed on the website couteau.com commit the client as soon as our customer service department receives the order. All orders assume the client's unreserved acceptance of these general sales terms and conditions.

3 - PRICE

Our product prices are given all taxes (VAT and other taxes) included except for carriage costs. All orders are to be paid in Euros. For countries outside the European Union, prices are given excluding taxes. It will be necessary to add any customs duties and value added taxes that apply in the countries where the products are imported. These taxes are to be paid directly to the carrier at the time of delivery. No returns will be accepted in the event of a failure to pay the relevant customs duties. L'Atelier Perceval reserves the right to change its prices at any time. The products will remain the property of L'Atelier Perceval until said products have been paid in full. L'Atelier Perceval reserves the right to cancel any order placed after a labeling error and causing billing the item sold at a price unrelated to the real value of this object.

4- CONFIRMING AN ORDER

Clicking on the "Confirm" button after processing your order means that you declare having read, understood and fully and unreservedly approved these General Sales Terms and Conditions. Moreover, an ID and documentary proof of residence will be requested for all orders of over 700 Euros, to be sent to us by fax, email or postal mail. Unless proven otherwise, the data recorded by L'Atelier Perceval on the website www.perceval-knives.com constitute proof of all the transactions made.

5- CANCELLING AN ORDER

You can cancel or change your order by phone to L'Atelier Perceval at any time, provided that the payment has not already been processed by PAYPAL.

6 - PAYEMENT

You can pay for your purchases by cheque (bank or postal) or by secure payment transaction through the PayPal website.

7- RIGHT OF RETRACTATION

Under article L121-16 of the French Consumer Code, the buyer has a period of fourteenth days as from the date of their order in which to return the products to L'Atelier Perceval for exchange or reimbursement, with no penalties other than carriage costs. The returned products must not have been used or damaged in any way, and must be sent in their original packaging and in a good condition that allows their resale.

8- DELIVERY

Products are shipped to the address given by the user within 8 days of payment of the order, unless there is a necessary manufacturing delay, which will always be indicated on the website at the time of the order. Under no circumstances may L'Atelier Perceval be held liable for damage to the products in the event of late collection from the carrier or a failure to collect the products.

9- LIABILITY

The products offered by L'Atelier Perceval are conform to current French legislation, our liability may not be invoked in the event of a failure to comply with the legislation of the country in which the products have been delivered. The buyer is responsible for checking with the local authorities to find out about the options for importing or using the products they wish to order. The reproduced photographs and texts illustrating the products on offer are not contractual. Therefore, L'Atelier Perceval may not be held liable in the event of an error in one of these photographs or texts. L'Atelier Perceval may not be held liable for a failure to execute the concluded contract in the event of the following: stockout or product unavailability, force majeure, disturbance or full or partial strike action, in particular, affecting the postal services and means of transport and/or communications, floods and fire. L'Atelier Perceval may not be held liable for any indirect damage resulting from these general sales terms and conditions, loss of business, loss of profit, loss of opportunity , damages or costs.

10 - RETURNS

Damaged packages shall be refused at the time of delivery. Reservations on packages shall only be issued on delivery in the event of a delivery that is not conform to order quantities or when the package containing the products has been seriously damaged. Deliveries that are not conform to the order shall be notified within 8 days of their receipt.

11 - GUARANTEE

In addition to the legal guarantee against hidden defects, L'Atelier Perceval also provides a lifetime guarantee that covers most of its knives, excluding: 1. Products that have been dismantled. 2. Damage, failures or defects that can be attributed to external causes or that are due to use other than that provided for: a knife is not to be used as a saw, nail-puller lever, screwdriver or wood chisel. 3. Damage due to corrosion, oxidation and lack of maintenance.

12- CHANGES IN THE GENERAL SALES TERMS AND CONDITIONS

L'Atelier Perceval reserves the right to change, or more generally, to update these general sales terms and conditions at any time and with no prior notice. This is why we ask you to consult them on a regular basis.

Discover Perceval cutlery workshop

Atelier Perceval
20 avenue des États-Unis
63300 THIERS FRANCE
claire@couteau.com
TEL. +33 4 73 80 19 19

Visiting hours

Monday to Thursday: 9:30am - 00:30pm / 1:30pm - 3:30pm

Friday: 9:30am - 00:30pm

Thank you for contacting us to book an appointment.

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